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FAQs

ABOUT OUR PRODUCTS 

Our All Natural Aromatherapy sacks combine the benefits of both Hot and Cold therapy, along with a calming herbal aroma which promotes relaxation, while releasing tension and stress. Sacksy Thyme's All Natural Aromatherapy sacks are made with the highest quality ingredients, top quality Certified Organic herbs, and high quality craftsmanship. We use all natural herbal fillers such as Organic Flaxseed and Dried Cherry Pits, grown here in the USA. The fresh aroma from our top quality herbs help alleviate stress and promote relaxation while moist heat penetrates into your muscles to offer a unique Sacksy Thyme experience!

Each herbal sack is uniquely designed with you in mind. All of our sacks are custom made by hand, which lends itself to its character and uniqueness. Since each of our sacks are made to order, we guarantee that all of our herbs and fillers are the freshest they can be when they arrive at your door!

Our large selection of herbs allows you the option of creating your own unique aromatherapy sack. You can choose from a variety of herbs, and fabrics, or go unscented if you wish. Made to help relax and rejuvenate the mind, body, and soul.  All Sacksy Thyme products are proudly Made in the USA.  

Check out some ways our customers are using our products: 

Microwave for Hot Therapy 
Backaches * Sinusitis * Migraines * Stress * Tendonitis * Bursitis * Insomnia * Arthritis * Earaches * Cramps * IBS * Neck Stiffness * TMJ * Fibromyalgia * Muscle Aches * Flu * Bed Warmer * Shoulder Ache * Cold Feet * Anxiety Relief * Weighted Lap Pad * Restless Leg Syndrome * Menstrual Relief

Freeze for Cold Therapy 
Fever * Carpal Tunnel Syndrome * Black Eye * Hives * Nose Bleeds * Swelling * Bruises * Burns * Headaches * Sports Injuries * Toothaches

 

FREQUENTLY ASKED QUESTIONS

Do you custom make every order?  Yes, we custom make every single order we receive by hand.  That means no two Sacksy Sacks are exactly the same.  This also ensures the herbs we use are the freshest they can be. Every Sacksy Thyme Sack is unique, which adds to your own unique experience.

How do I clean my herbal sack?  We recommend spot cleaning your sack as needed with a clean, damp towel.  We do not recommend submerging in water, as this will ruin the integrity of the herbs and seeds.  

How long does the herbal scent last?  The aroma of the natural herbs and Cherry pits are at its freshest in the first 6-12 months.  The natural herbal aroma will become more subtle over time, but still noticeable.  If you would like to freshen up your Sack, you can purchase our Herbal Mist Spritz in Special Blend or use your favorite essential oil spray.  Use prior to microwaving for moist heat to enhance the herbal aroma!   

I selected unscented, but do I smell cherry? Yes, yes you do!  The Cherry Pits used in our sacks have a wonderfully light natural cherry scent, which you may be able to smell.  It is very slight, and only those with a nose like ours will smell it!

 

OTHER FUN STUFF

Handling Time-  We're usually pretty good at getting your items in the mail by the same or next day, but please allow approximately for 1-2 days for processing and 4 days for USPS Priority mail delivery.  Please allow for a few extra days for processing and shipping around the holidays.

Shipping-  We use USPS Priority Mail.  Once your item is shipped, you will receive a confirmation email along with the tracking number so you can track your package.  Shipping rates are available to you at checkout.  Unfortunately, we currently do not ship outside the continental United States. 

Exchanges & Returns-  We offer a 100% Satisfaction Guarantee.  We stand behind our product and its quality and offer a Hassle-Free 30 Day Money Back Guarantee on all products purchased through our website, www.sacksythyme.com.  If for any reason you are not satisfied with your item, we will return or replace it, no questions asked.  Return policy does not apply to products that have been compromised, damaged or abused.  To complete your return, we require proof of purchase.  Buyer is also responsible for shipping costs for returns.  If you need to return or exchange an item, please send us an email at support@sacksythyme.com and send your item to: 1 Municiple Lane PO Box 125, Kemblesville, PA 19347.  For questions regarding returns or exchanges, please contact us at: support@sacksythyme.com. 

Extended Holiday Return Policy-  Our normal return policy will be extended until January 14th, for purchases made between November 1st and December 31st.  

Sale Items-  Sale or Clearance items are final sale and cannot be returned or exchanged.

Additional Policies & FAQs-  If you would like to inquire about additional shipping options, such as next day, please contact us at support@sacksythyme.com.  Please note, for 2nd Day or Next Day shipping, we use FEDEX. 

Privacy Policy- Our Privacy policy is simple. We never, ever, sell or distribute any of your personal information to anyone. Period. 

Retailers & Suppliers-  If you would like to carry our products in your store or would like to inquire about becoming a Sacksy Thyme retailer, please contact us at: support@sacksythyme.com.  Due to our high standards of quality assurance, please note that this is a very selective process and not all requests are granted.

For More Information-  If you have questions prior to placing an order, or would like more information about our products, please contact us at support@sacksythyme.com and we'll be happy to assist!